Thank you for shopping with Secret Hues. We are committed to providing you with high-quality beauty products that meet your expectations. Please review our refund policy carefully:

1. No Returns and No Refunds

All sales on our website are final. We do not accept returns or offer refunds on any products, except in the case of defective or damaged items as outlined below.

2. Defective or Damaged Products

If you receive a product that is defective or damaged, you may be eligible for a refund under the following conditions:

• Unboxing Video Required: To qualify for a refund, you must provide a clear and unedited unboxing video as evidence of the product’s condition at the time of opening. Videos must clearly show the packaging and product condition upon arrival.
• Timeframe for Submission: Any complaint regarding a damaged or defective product must be submitted within 48 hours of delivery.
• Evaluation Process: Upon receiving your unboxing video and complaint, our team will review the footage. If the complaint is substantiated, we will arrange a refund, replacement, or store credit, based on the availability of the item and at our discretion.

3. Exclusions

Refunds will not be processed for:

• Products without an unboxing video that substantiates the complaint.
• Issues reported beyond the 48-hour window.
• Customer dissatisfaction due to a change of mind.

4. Contact Us

For further assistance, please contact our customer support team at Contact us page