Terms and Conditions

Last Updated:30 October 2024

Welcome to Secret Hues. By accessing and using our e-commerce store, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. General Information

• Owner Information: Secret Hues, Trivandrum, Kerala, India
• Contact Information: Refer Contact Us page

2. Eligibility

• To use our services and make purchases, you must be at least 18 years old. By placing an order, you confirm you meet this age requirement.

3. Account Creation

• Accuracy of Information: When creating an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account information.
• Account Security: Secret Hues will not be liable for any damages or loss arising from unauthorized account access.

4. Product Information and Pricing

• Product Descriptions: We aim to provide accurate descriptions and images. However, due to screen differences, there may be slight variations in colors or appearance.
• Pricing: All prices are in Indian Rupees (INR) and inclusive of applicable taxes, unless stated otherwise.
• Price Changes: Prices may change without prior notice. However, the price charged at the time of order will remain applicable.

5. Orders and Payment

• Order Acceptance: Once you place an order, you will receive an acknowledgment email. The order is only confirmed after we send a dispatch notification.
• Payment Methods: We accept major payment methods such as credit/debit cards, net banking, UPI, and wallets.
• Failed Transactions: If a payment fails, please try again or contact customer support.
• Order Cancellation by Secret Hues: Secret Hues reserves the right to cancel an order due to limited stock, inaccuracies, or suspected fraud.

6. Shipping and Delivery

• Delivery Areas: We currently deliver across India.
• Shipping Costs: Shipping charges are calculated at checkout and vary based on location.
• Delivery Timeline: We strive to deliver within 7-10 business days, but delays may occur due to unforeseen circumstances.
• Order Tracking: Once your order is shipped, you’ll receive a tracking number.

7. Returns and Refunds

• Return Eligibility: Products may be returned if they are unopened, unused, and in the original packaging. Contact us within 7 days of delivery.
• Non-Returnable Products: Due to hygiene reasons, certain products (e.g., opened cosmetics) are non-returnable.
• Refund Process: Refunds will be processed within 14 days of receiving the returned item, subject to inspection.
• Shipping Fees: Shipping charges are non-refundable unless the return is due to a defective or incorrect product.

8. Product Use and Allergies

• Use at Your Own Risk: We recommend performing a patch test before using any product. Secret Hues is not liable for any adverse effects from the use of products.
• Medical Disclaimer: Products are not intended to diagnose, treat, cure, or prevent any medical conditions.

9. Intellectual Property Rights

• All content, including product descriptions, images, and graphics, is owned by Secret Hues and protected under intellectual property laws. Unauthorized use is prohibited.

10. Limitation of Liability

• Secret Hues is not liable for any indirect, incidental, or consequential damages arising from your use of the website or purchase of products. Our liability is limited to the amount paid for the products in dispute.

11. Privacy Policy

• We are committed to protecting your privacy. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.

12. Governing Law and Dispute Resolution

• These Terms are governed by the laws of India. Any disputes shall be resolved exclusively in the courts of Trivandrum, Kerala.

13. Changes to Terms and Conditions

• Secret Hues reserves the right to update these Terms at any time. Changes will be effective upon posting on the website.

14. Contact Information

• For any questions about these Terms, please contact us at Contact Us page.